jaya9 official Privacy Policy

jaya9 official operates an online gaming platform for users in Bangladesh. We believe that protecting our members' personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains what information we collect when you use jaya9 official's website and services, how that information is processed, and what your rights are.

This policy applies to all jaya9 official services — the website, mobile applications, customer support, and any other way you interact with us. By using our site, you are considered to have accepted the terms of this policy. To learn about the detailed terms of our services, please read the Terms and Conditions page.

jaya9 official may collect two types of information from you: (a) information you provide directly, and (b) information generated automatically when you use the site.

1.1 Information You Provide Directly

Information you provide when registering an account or using our services may include:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — to confirm the 21+ age requirement)
• Preferred language and contact method
• Payment-related information (bKash, Nagad, Rocket, or Upay number)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically, such as:

• IP address and device type
• Browser version and operating system
• Time and date of site access and page browsing patterns
• Login time, session data, and click activity
• Information obtained through cookies and similar tracking technologies

jaya9 official uses collected information for the following purposes:

2.1 Account Management and Service Delivery

Information is used to create and verify your account, process transactions, deliver bonus and promotion details, and maintain uninterrupted service quality.

2.2 Security and Fraud Prevention

Information is analysed to prevent unauthorised access, fraudulent transactions, and identity theft. Our SSL-secured system encrypts every connection.

2.3 Customer Support

When you request assistance via 24/7 live chat or email, that communication is stored so we can provide better service in the future.

2.4 Legal Compliance

Information may be used to maintain records required by applicable law and to respond to lawful requests from relevant authorities.

2.5 Service Improvement

By analysing user behaviour, we improve the features, speed, and gaming experience on our platform. This analysis is never used to identify you personally.

jaya9 official does not sell or rent your personal information to third parties. However, we may share information in certain specific circumstances:

3.1 Service Provider Partners

Our trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), technical support, and customer service may have access to necessary information. These partners operate under a confidentiality agreement with us and may use information only for specified purposes.

3.2 Legal Obligations

We may be legally required to disclose information by court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary.

3.3 Business Transfer

If our business or any part of it is transferred for any reason, user information may form part of that transfer. However, the new operating entity will also be required to ensure protection consistent with this policy.

4.1 Retention Period

Information is retained for as long as your account is active and as long as necessary to provide services. Even after account closure, some information may be kept for a set period due to legal obligations or dispute resolution needs.

4.2 Technical Security

jaya9 official follows industry-standard security measures to protect your information:

• Data transfers secured through SSL (Secure Sockets Layer) encryption
• Sensitive information stored in encrypted form
• Restricted access controls — only authorised staff can access the information they need
• Regular security audits and updates
• Automated monitoring to detect suspicious activity

4.3 Password Security

A large part of your account security is in your own hands. Choose a strong password, do not share it with anyone, and if you notice any suspicious activity, inform our support team immediately.

5.1 What Are Cookies

Cookies are small text files stored on your device that our site uses to improve your browsing experience. Cookies allow us to remember your login details, save preferences, and analyse site performance.

5.2 Types of Cookies We Use

• Essential cookies: Required for core site functionality — login sessions and security verification.
• Functional cookies: Remember your language preferences and settings.
• Analytics cookies: Measure which parts of the site are used most.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. Keep in mind that disabling certain cookies may limit some site functionality.

As a jaya9 official member, you have certain important rights over your own personal information:

6.1 Right to Access

You can request to see what information we hold about you. We will let you know within a reasonable time.

6.2 Right to Correction

If any information in your account is incorrect or incomplete, you can request a correction. In many cases you can update your information directly from your account settings.

6.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a set period.

6.4 Right to Restrict Processing

You can request that we limit the use of your information for certain purposes. Please contact our support team about this.

6.5 Right to Complain

If you have any concerns about how we process your information, contact us directly. We will take your complaint seriously and respond within a reasonable time.

jaya9 official strictly prohibits anyone under the age of 21 from opening an account or using our services. Age is verified at registration and information from those under 21 is not knowingly collected. If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gaming practices, visit our Responsible Gaming page.

Our platform may sometimes have links to third-party services such as payment gateways. These third parties have their own privacy policies and we are not responsible for their data collection practices. You are advised to read their privacy policies before using their services.

Game software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and others) may process certain data as part of their own technical operations. jaya9 official does not control this processing, but works only with trusted providers.

jaya9 official may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the site and update the "Last updated" date at the top of the policy. You are advised to visit this page regularly to stay informed about the latest version.

If you continue using our services after a revised policy is published, it will be assumed that you have accepted the terms of the new policy. For more details about the overall terms of using our services, visit our About Us page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We are ready to assist in both Bengali and English, seven days a week, 24 hours a day.